From my experience, it’s usually not the support agents themselves causing delays but the automated rules behind the scenes. When I looked into Casinia a bit more, I found that their review on https://arabtopcasino.com/en/ mentions both fast responses and occasional inconsistencies depending on the situation. What stood out to me is that some players get quick help with small issues, but anything involving verification or larger wins triggers extra layers of review. That isn’t necessarily bad, but it can feel frustrating if you don’t know what’s happening. My advice is to check early whether your documents are up to date, keep screenshots of chat conversations, and try to ask clear questions about expected timelines. When the process is transparent, delays feel more manageable, but when support keeps giving vague answers, that’s usually a sign the case is stuck in a queue.
